Who we are
Our website address is: http://needit-clickit.co.uk.
Privacy Policy
Last updated: 21/05/2026
This Privacy Policy explains how Needit Clickit Ltd collects, uses, stores and protects your personal information when you visit or make a purchase from https://www.needit-clickit.co.uk.
For the purpose of UK data protection law, including the UK GDPR and Data Protection Act 2018, the data controller is:
Needit Clickit Ltd
Company number: 11660074
Business address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH
Email: shop@needit-clickit.co.uk
1. Information we collect
We may collect the following information when you use our website, place an order, create an account, or contact us:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment confirmation details
- Account login details, if you create an account
- IP address
- Device and browser information
- Website usage information
- Messages you send to us through contact forms, email, or customer support
We do not store your full payment card details on our website. Payments are processed securely by third-party payment providers.
2. How we use your information
We use your personal information to:
- Process and deliver your orders
- Take payment and issue refunds
- Send order confirmations and delivery updates
- Provide customer support
- Manage returns, replacements and complaints
- Create and manage customer accounts
- Prevent fraud and protect our website
- Improve our website, products and services
- Comply with legal, accounting and tax obligations
- Send marketing emails, but only where you have agreed to receive them or where the law allows us to do so
3. Lawful basis for using your information
We only use your personal information where we have a lawful reason to do so. This may include:
| Reason | Example |
|---|---|
| Contract | Processing and delivering your order |
| Legal obligation | Keeping tax and accounting records |
| Legitimate interests | Preventing fraud and improving our services |
| Consent | Sending email marketing or using non-essential cookies |
4. Payment information
Payments on our website may be processed by third-party payment providers such as PayPal and Stripe.
These providers process payment information securely. We do not receive or store your full card details.
Payment providers may collect and process your personal information according to their own privacy policies.
5. Delivery and fulfilment
To deliver your order, we may share your name, delivery address, email address and/or phone number with delivery companies and fulfilment partners.
This may include:
- Royal Mail
- Yodel
- Other courier or delivery services where needed
We only share the information required to deliver your order.
6. Customer accounts
If you create an account on our website, we store the information needed to manage your account and order history.
You can contact us at shop@needit-clckit.co.uk if you want to request access to your data or ask us to delete your account, subject to any legal record-keeping requirements.
7. Contact forms and customer messages
When you contact us through our website, email, or any other support channel, we collect the information you provide so we can respond to your enquiry.
We may keep customer support messages for record-keeping, dispute resolution and service improvement.
8. Marketing emails
We may send you marketing emails if:
- You have signed up to receive them; or
- You have bought from us before and the law allows us to contact you about similar products.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at shop@needit-clickit.co.uk.
We will not sell your personal information to third parties.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work properly, such as basket, checkout, security and login cookies.
We may also use non-essential cookies for analytics, advertising, or website improvement, but only where required consent has been given.
You can manage cookie preferences through your browser settings or through our cookie banner, where available.
For more information, please see our Cookie Policy.
10. Analytics and advertising
We may use analytics and advertising tools to understand how visitors use our website and to improve our products, services and marketing.
These tools may include:
- Google Analytics
- Advertising Tools, e.g. Meta Pixel, Google Ads
These tools may collect information such as your IP address, device information, pages visited, and interactions with our website.
Where required, we will ask for your consent before using non-essential tracking cookies.
11. Who we share your data with
We may share your personal information with trusted third parties where necessary, including:
- Payment processors
- Delivery companies
- Website hosting providers
- IT and security providers
- Email service providers
- Analytics and advertising providers
- Accountants, legal advisers, or professional service providers
- Regulators, tax authorities, or law enforcement where required by law
We only share information where necessary and appropriate.
12. How long we keep your information
We keep your personal information only for as long as necessary.
Typical retention periods include:
| Type of data | How long we may keep it |
|---|---|
| Order records | Up to 6 years for tax/accounting purposes |
| Customer account data | Until the account is deleted or no longer needed |
| Customer service messages | As long as needed to handle enquiries, disputes or legal obligations |
| Marketing consent records | Until you unsubscribe or withdraw consent |
| Website security logs | For a limited period needed for security monitoring |
We may keep some information longer if required by law or to resolve disputes.
13. International transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we will take steps to ensure your personal information is protected in line with applicable data protection law.
14. Your rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Ask us to restrict how we use your data
- Object to certain types of processing
- Ask for your data to be transferred
- Withdraw consent where we rely on consent
The ICO says individuals should be told about their rights, including access, rectification, erasure, restriction, objection and data portability.
To exercise your rights, contact us at:
shop@needit-clickit.co.uk
We may need to verify your identity before dealing with your request.
15. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website or online service can be guaranteed to be completely secure.
16. Children’s privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
17. Complaints
If you are unhappy with how we handle your personal information, please contact us first at:
shop@needit-clickit.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.