Terms & Conditions
Last updated: 21/05/2026
These Terms & Conditions apply to the use of this website and to any orders placed through www.needit-clickit.co.uk.
By using this website or placing an order, you agree to these Terms & Conditions. Please read them carefully before purchasing.
1. Business Information
This website is owned and operated by:
Business name: Needit Clickit Ltd
Company number: 11660074
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH
Trading address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH
Email: shop@needit-clickit.co.uk
Throughout these Terms, “we”, “us” and “our” refer to Needit Clickit Ltd. “You” and “your” refer to the customer using our website or purchasing from us.
2. Use of This Website
You agree to use this website only for lawful purposes.
You must not:
- misuse the website;
- attempt to interfere with the website’s security or operation;
- use the website for fraudulent activity;
- copy or reproduce website content without permission;
- submit false, misleading or inaccurate information.
We may suspend or restrict access to the website if we believe it is being misused.
3. Product Information
We make every reasonable effort to ensure product descriptions, images, prices and availability are accurate.
However, product colours, packaging, dimensions or appearance may vary slightly from the images shown due to screen settings, manufacturer updates, packaging changes or photography.
Product images are for illustration purposes unless stated otherwise.
It is your responsibility to check that the product is suitable for your intended use before placing an order.
4. Pricing
All prices are shown in GBP (£).
Prices may change at any time, but changes will not affect orders that have already been accepted by us.
Where applicable, prices include VAT unless stated otherwise.
Delivery charges, if any, will be shown at checkout before you place your order.
5. Orders
When you place an order, you are making an offer to buy the goods in your basket.
After placing an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean the order has been accepted.
We reserve the right to refuse or cancel an order where:
- the product is unavailable;
- there is an error in the price or description;
- payment is not authorised;
- we suspect fraud or misuse;
- delivery is not possible to the address provided;
- the order breaches these Terms.
If we cancel an order after payment has been taken, we will refund you.
6. Payment
Payment must be made at checkout using one of the payment methods available on the website.
We may use third-party payment providers such as PayPal, Stripe, card processors or other payment gateways. Your payment information is handled securely by the relevant payment provider.
We do not store your full payment card details on our website.
7. Delivery
We deliver to the locations shown at checkout.
Estimated delivery times are provided as a guide only and are not guaranteed unless we specifically state that a guaranteed service has been purchased.
We are not responsible for delays caused by events outside our reasonable control, including postal delays, courier disruption, incorrect addresses, customs checks, severe weather, strikes or technical issues.
You are responsible for providing a complete and accurate delivery address. If an order is delayed, lost or returned because the address provided was incorrect or incomplete, we may ask you to pay any additional delivery cost to resend the order.
Risk in the goods passes to you once the goods have been delivered to the address provided.
8. Failed Delivery and Returned Parcels
If a parcel is returned to us because delivery was unsuccessful, refused, uncollected or the address was incorrect, we may contact you to arrange redelivery or cancellation.
Where the issue was caused by incorrect information provided by you, or failure to collect the parcel, we may deduct or charge reasonable delivery and return costs, unless the goods were faulty or not as described.
9. Your Right to Cancel
If you are a UK consumer buying online, you usually have the legal right to cancel your order within 14 days after the day you receive the goods, without giving a reason.
To cancel, you must clearly tell us that you wish to cancel your order. You can contact us by email at:
shop@needit-clickit.co.uk
Please include:
- your name;
- order number;
- delivery address;
- the item you wish to cancel or return.
You do not have to use a specific cancellation form, but your cancellation request must be clear.
10. Returning Goods After Cancellation
After telling us you wish to cancel, you must return the goods to us without undue delay and no later than 14 days after notifying us of cancellation.
Returns address will be provided upon return request.
Unless the goods are faulty, not as described or we have agreed otherwise, you are responsible for the cost of returning the goods.
You should obtain proof of postage when returning goods. We are not responsible for returned goods lost in transit.
11. Refunds After Cancellation
If you cancel your order within the legal cancellation period, we will refund the price paid for the goods and the standard delivery charge, if applicable.
We may deduct an amount from the refund if the goods have been handled more than necessary to check their nature, characteristics and function.
We will process the refund within 14 days of receiving the returned goods or receiving evidence that you have sent the goods back, whichever is earlier.
Refunds will usually be made using the original payment method.
12. Items That Cannot Usually Be Cancelled or Returned
The legal right to cancel does not apply to certain goods, including but not limited to:
- personalised or custom-made goods;
- sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
- perishable goods;
- goods that have been inseparably mixed with other items after delivery;
- digital content once download or access has started, where applicable.
This does not affect your rights if goods are faulty, damaged or not as described.
13. Faulty, Damaged or Incorrect Goods
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:
shop@needit-clickit.co.uk
Please include your order number and, where possible, photos showing the issue.
If goods are faulty, damaged or not as described, we will offer an appropriate solution, which may include a replacement, repair, partial refund or full refund, depending on the circumstances.
Your statutory rights are not affected.
14. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and offer either:
- a refund;
- an alternative product, where suitable;
- or to wait until the item is back in stock, if applicable.
15. Discount Codes and Promotions
Discount codes, offers and promotions may be subject to additional terms.
We reserve the right to withdraw, amend or refuse a discount code or promotion if:
- it has expired;
- it is being misused;
- it was issued in error;
- the order does not meet the promotion requirements.
Only one discount code may be used per order unless stated otherwise.
16. Accounts
You may be able to create an account on our website.
You are responsible for keeping your login details secure and for all activity under your account.
You must provide accurate and up-to-date account information.
We may suspend or close an account if we believe it is being misused or used fraudulently.
17. Reviews and User Content
If you submit reviews, comments, images or other content to our website, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.
We may remove or refuse to publish content that we consider abusive, misleading, offensive, unlawful, spam-like or inappropriate.
By submitting content, you give us permission to use it on our website and marketing channels, unless you tell us otherwise.
18. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, layout and design, belongs to us or our licensors unless stated otherwise.
You must not copy, reproduce, modify, distribute or use our website content for commercial purposes without our written permission.
19. Limitation of Liability
We are responsible for losses that are a foreseeable result of our breach of these Terms or our negligence.
We are not responsible for:
- business losses;
- loss of profit;
- loss of revenue;
- loss of opportunity;
- indirect or consequential losses;
- delays or failures caused by events outside our reasonable control.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
20. Events Outside Our Control
We will not be liable for delay or failure to perform our obligations where caused by events outside our reasonable control.
This may include postal disruption, courier delays, supplier delays, strikes, severe weather, fire, flood, pandemic, war, terrorism, technical failure, internet failure or changes in law.
21. Privacy and Personal Data
We handle personal data in accordance with our Privacy Policy.
Please read our Privacy Policy here:
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version that applies to your order will be the version published on our website at the time you place your order.
Please check this page regularly for updates.
23. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
24. Contact Us
For questions about these Terms & Conditions, your order, returns or cancellations, please contact us:
Email: shop@needit-clickit.co.uk
Address: Lytchett House, 3 Freeland Park, Wareham Road, Poole, BH16 6FH